QTagBack (“QTagBack,” “we,” “us,” or “our”) provides smart QR and NFC recovery tags, secure finder-to-owner messaging services, mobile and web applications, and related products and services (collectively, the “Services”).
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use QTagBack anywhere in the world.
By using QTagBack, you agree to this Privacy Policy.
1. Information We Collect
A. Information You Provide
Account Information. When you create an account, we may collect:
- Name
- Email address
- Password (securely encrypted/hashed)
- Account preferences
Phone Number Information. If you voluntarily provide a phone number and opt into SMS notifications, we may collect:
- Mobile phone number
- SMS consent preferences
- SMS delivery records and interaction history
Tag & Item Information.
- Tag identifiers
- Item descriptions
- Recovery instructions
- Optional emergency or return preferences
Finder Communications. When a finder scans a QTagBack tag, we may collect:
- Messages sent through the platform
- Optional uploaded photos
- Approximate location information voluntarily submitted
- IP address
- Device/browser information
- Timestamp and scan activity logs
Order Information.
- Shipping address
- Billing information
- Order history and transaction metadata
Payments are securely processed by third-party payment providers such as Stripe. QTagBack does not store full payment card numbers.
B. Information Collected Automatically
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Login activity
- Security and fraud-prevention logs
- Usage analytics
- Cookie and session information
2. How We Use Information
We use information to:
- Create and manage accounts
- Authenticate users
- Operate lost-item recovery services
- Relay finder-to-owner communications securely
- Send requested SMS and email notifications
- Process purchases and orders
- Provide customer support
- Prevent fraud, spam, abuse, harassment, or unlawful activity
- Improve platform functionality and security
- Comply with legal obligations
- Enforce our Terms & Conditions
We may also use aggregated or anonymized data for analytics and service improvement purposes.
3. SMS Notifications & Communications
If you voluntarily provide your phone number and consent to receive SMS notifications, QTagBack may send service-related messages including:
- Lost item alerts
- Finder communication notifications
- Secure chat or message links
- Item recovery updates
- Account security alerts
- Order and shipping updates
Message frequency varies depending on account activity, recovery activity, and order status.
Message and data rates may apply.
You may:
- Reply STOP to unsubscribe from SMS messages at any time
- Reply HELP for assistance
- Manage notification preferences in your account settings
QTagBack does not sell, rent, or share customer phone numbers, SMS consent records, or opt-in data with third parties for marketing purposes.
SMS consent information is used solely to provide the Services requested by the user.
For sample transactional SMS, the full opt-in disclosure, and the details of the secure qtagback.com recovery-session links embedded in every message, see the public QTagBack SMS Consent & Messaging Program page.
4. How We Share Information
We do not sell personal information.
We may share information only in the following situations:
Service Providers
We work with trusted third-party providers that help us operate the Services, including:
- Hosting providers
- Cloud infrastructure providers
- SMS providers (such as Twilio)
- Email providers
- Analytics providers
- Payment processors (such as Stripe)
These providers may access personal information only as necessary to perform services for QTagBack and are required to protect the information.
Finder-to-Owner Messaging
QTagBack privately relays communications between finders and owners. Personal contact information is not shared unless a user voluntarily chooses to disclose it.
Legal & Safety Requirements
We may disclose information if reasonably necessary to:
- Comply with applicable law or legal requests
- Investigate fraud, abuse, harassment, or unlawful activity
- Enforce our Terms & Conditions
- Protect the safety, rights, or property of users, QTagBack, or the public
Business Transfers
If QTagBack is involved in a merger, acquisition, financing, or sale of assets, user information may be transferred as part of that transaction.
5. International Data Transfers
QTagBack operates globally and may process information in countries other than your own, including the United States.
By using the Services, you understand that your information may be transferred and processed internationally where data protection laws may differ from those in your jurisdiction.
Where required by law, we implement reasonable safeguards for international data transfers.
6. Data Retention
We retain information for as long as reasonably necessary to:
- Provide the Services
- Maintain account functionality
- Comply with legal obligations
- Resolve disputes
- Detect abuse and security incidents
- Enforce agreements
Certain information may be retained for security, fraud-prevention, legal, or operational purposes even after account deletion requests.
7. Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information, including:
- Encryption in transit
- Secure authentication systems
- Access controls
- Security monitoring and logging
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices & Rights
Depending on your location and applicable laws, you may have rights to:
- Access personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for optional communications
- Object to certain processing activities
You may also:
- Update your phone number or account details
- Disable SMS or email notifications
- Reply STOP to opt out of SMS communications
To submit privacy-related requests, contact: privacy@qtagback.com
We may verify your identity before processing certain requests.
9. California Privacy Rights
California residents may have additional rights under applicable California privacy laws, including rights to request access to or deletion of certain personal information.
QTagBack does not sell personal information.
10. European & International Privacy Rights
Users located in the European Economic Area (EEA), United Kingdom, Switzerland, Brazil, and certain other jurisdictions may have additional privacy rights under applicable laws.
Where required by law, QTagBack processes personal information based on consent, contractual necessity, legitimate interests, or legal obligations.
Users may contact their local data protection authority if they believe their rights have been violated.
11. Children's Privacy
QTagBack is not intended for children under 13 years old, or the minimum legal age required in your jurisdiction.
We do not knowingly collect personal information from children without appropriate legal consent.
If you believe a child has provided personal information, contact us immediately.
12. Third-Party Services
QTagBack may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party services.
Users should review the privacy policies of those providers separately.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When material changes are made, we will update the “Last updated” date and may provide additional notice where required by law.
Continued use of the Services after updates constitutes acceptance of the revised policy.
14. Contact Us
For questions about this Privacy Policy or your personal information, contact:
QTagBack Privacy Team
Email: privacy@qtagback.com
Support: support@qtagback.com
Website: https://qtagback.com
Please also review our Terms & Conditions.