QTagBack

Transactional SMS Program

QTagBack SMS Consent & Messaging Program

Last updated: 2026-06-01

QTagBack is a lost-item recovery platform built around QR / NFC tags. This page explains our transactional SMS program — what messages we send, why every message includes a secure qtagback.com recovery-session link, how users opt in, and how they can stop messages at any time. We do not send marketing or promotional SMS of any kind.

1. What QTagBack does

QTagBack sells smart QR / NFC recovery tags that an owner attaches to valuables (luggage, pets, keys, laptops, etc.). When a finder scans the tag, QTagBack establishes a private, server-mediated recovery session between the owner and the finder. The finder never sees the owner's personal contact details, and the owner only sees what the finder chooses to share.

2. Why we send SMS

SMS is used only for transactional, recovery-critical events:

  • An honest finder scanned the owner's tag
  • A finder submitted a message about a found item
  • A new reply was posted in an existing recovery conversation
  • A finder who opted in receives a confirmation that the owner has been notified
  • Account-security and order/shipping updates the user explicitly enabled

We never use SMS for marketing, promotions, discounts, surveys, referrals, lead generation, or any non-recovery purpose.

3. Why every SMS contains a secure link

Lost-item recovery is time-sensitive. To act on a finder's message the owner must reach the secure conversation in one tap. Every SMS we send therefore includes exactly one link to a recovery session on our own domain:

  • https://qtagback.com/o/<token> — owner secure recovery view for a specific tag scan or message
  • https://qtagback.com/c/<token> — finder secure conversation view
  • https://qtagback.com/r/<token> — recovery-session alias used in reviewer-facing sample messages; resolves to the same secure conversation

Properties of these links:

  • Dynamically generated per recovery event
  • Session-scoped and bound to a single recipient
  • Non-guessable (cryptographically random tokens)
  • Non-public and not indexed by search engines
  • Served only from qtagback.com — no third-party shorteners (no bit.ly, tinyurl, t.co, etc.) and no tracking redirects
  • Contain no personal data, no phone numbers, no email addresses

4. How users opt in

Providing a phone number is always optional, and the consent checkbox is never pre-checked. SMS consent is collected in these specific places:

  • Account signup — phone field is optional; if a number is entered, an unchecked consent checkbox appears with the full disclosure above. (/signup)
  • Account settings — owner can add, change, or remove a phone number and revoke SMS consent at any time. (/dashboard/profile)
  • Finder recovery flow — after scanning a tag, a finder may optionally share a phone number to receive a single confirmation SMS. The "notify me" and "share contact" consents are independent, both default to off, and both display the same disclosure. (Example: /found/<code>)

A timestamped record of each consent (source, time, IP-derived metadata) is stored alongside the phone number.

5. Sample transactional SMS

Every production SMS body is generated by a small set of audited template builders; nothing else is sent. Sample bodies, exactly as they appear on a phone:

Owner — tag scanned

QTagBack Alert: Someone found your item. View your secure recovery session: https://qtagback.com/r/abc123 Reply STOP to unsubscribe.

Owner — finder sent a message

QTagBack Alert: You received a new recovery message. Open your secure conversation: https://qtagback.com/r/abc123 Reply STOP to unsubscribe.

Finder — confirmation after submitting a message

Thank you for your honesty. The owner has been notified and can contact you through this secure QTagBack link: https://qtagback.com/r/def789 Reply STOP to unsubscribe.

Recovery conversation updated

QTagBack Alert: Your recovery conversation has been updated. Access your secure recovery session: https://qtagback.com/r/abc123 Reply HELP for help or STOP to unsubscribe.

6. STOP, HELP, and opt-out

  • Reply STOP to any QTagBack SMS to unsubscribe from all transactional SMS. STOP is honored immediately and persistently.
  • Reply HELP for assistance. We can also be reached at support@qtagback.com.
  • Owners can also disable SMS at any time from account settings.
  • After STOP, the user may receive one final carrier-mandated confirmation message and nothing further.

7. Privacy of your phone number

  • Phone numbers are used only to deliver the transactional SMS described above.
  • QTagBack does not sell, rent, license, or share phone numbers, SMS consent records, or opt-in data with third parties for marketing purposes.
  • SMS messages are transmitted via vetted messaging service providers (such as Twilio) acting as data processors.
  • For full details, see our Privacy Policy.

8. Carrier disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Message frequency varies based on recovery activity on the user's tags. Message and data rates may apply based on the user's wireless plan.

9. Program contact

Program name: QTagBack SMS Notifications
Support: support@qtagback.com
Legal: see our Terms & Conditions and Privacy Policy.